Return policy
Return/undo purchase and exchange
Conditions for approval of exchange/return:
We offer 90-day open purchase.
The main rule is that all returns must be salable as if they were new, unused products. This means, as a minimum, that all products to be returned must:
- The item must be in its original and undamaged packaging.
- Have all labels/stickers taken
- Shoes and clothes can be tried on but must not be visibly used
- DO NOT write the return code or stick the return slip directly on the item's packaging!
- The amount paid for shipping is not refunded if you choose to return something
- Returns must be covered by the customer themselves
Deviations from this result in the return not being approved and you will not be refunded the money.
To perform a return, do the following:
Send us an inquiry at arkawear@outlook.com
Complaint
If you wish to advertise an item, please send us an inquiry through our contact form. State the order number and the reason why you want to advertise. Attach pictures.